Return Policy

RETURN & REFUND POLICY

Last Updated: August 19, 2026

Thank you for purchasing from Dalmualdrin, a store operated by HONGKONG WIT MORE LIMITED.

We want customers to have a clear process for resolving eligible issues involving products received from us. If there is a problem with your order after delivery, please contact our customer support team at support@dalmualdrin.com.

To help us locate your purchase and review your request promptly, please include your order number—for example, 015SHOP-1218—along with the email address entered at checkout.

1. SALES ARE GENERALLY FINAL

Unless an exception described in this policy applies, purchases made through Dalmualdrin are treated as final sale.

We generally do not approve returns, refunds, or exchanges when the request is based only on circumstances such as:

  • Changing your mind after placing or receiving the order;

  • Personal taste or preference;

  • Choosing an incorrect size, color, design, style, or variation; or

  • Deciding that you no longer want the item.

We may, however, review a claim when an order involves one of the following situations:

  • The merchandise arrives damaged;

  • The item has a verified defect or product quality problem; or

  • The product delivered does not match the item originally ordered.

2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Although we take reasonable precautions when preparing and fulfilling orders, damage or fulfillment errors may occasionally occur during packaging, handling, shipment, or transportation.

We recommend checking your order shortly after it is delivered.

If you receive an item that is damaged, defective, or incorrect, you must report the issue to Dalmualdrin within 7 days from the delivery date shown in the tracking record.

Please send your request to support@dalmualdrin.com and provide the following information:

  • Your order number;

  • The email address used for the purchase;

  • A clear description of the problem; and

  • Photos or video that clearly show the damage, defect, or incorrect product.

Providing complete and accurate supporting information can help our customer service team assess your claim more effectively.

3. REVIEW OF CLAIMS AND AVAILABLE RESOLUTIONS

After we receive the necessary order details and supporting evidence, our customer support team will evaluate the claim based on the circumstances presented.

If your request is approved, Dalmualdrin will determine the most suitable remedy for the particular issue.

An approved resolution may include:

  • Sending a replacement item;

  • Providing a partial refund; or

  • Issuing a full refund.

The outcome will depend on the nature of the problem, the severity of the issue, and the circumstances associated with the affected product.

4. REFUND PROCESSING

When Dalmualdrin approves a full or partial refund, the approved amount will normally be returned to the original payment method used for the purchase.

Once the refund has been submitted by us, please allow approximately 7–12 business days for the funds to appear in your account.

The exact time required may vary depending on the processing procedures of your:

  • Bank;

  • Credit card provider;

  • Debit card issuer;

  • Payment processor; or

  • Other financial service provider.

Please note that processing delays caused by banks, card issuers, payment providers, or other financial institutions are outside the direct control of Dalmualdrin.

5. REPLACEMENT POLICY

Dalmualdrin does not provide a general exchange service for routine changes involving personal preference, size selection, color, style, or other product choices.

A replacement may be considered only in eligible circumstances, including when:

  • The product was delivered damaged;

  • A defect has been verified;

  • An incorrect item was shipped; and

  • Our customer support team has reviewed and approved the claim.

A replacement should therefore be understood as one possible solution to an approved product issue and not as a standard product exchange service.

6. RETURNS WITHOUT PRIOR APPROVAL

Please do not send, mail, or ship merchandise back to Dalmualdrin unless you have first contacted our customer service team and received return instructions.

Any merchandise sent back without prior approval will be considered an unauthorized return.

Unauthorized returns may be rejected and may not qualify for:

  • A refund;

  • A replacement;

  • An exchange; or

  • Any other form of compensation.

Always contact us and obtain instructions before returning any merchandise.

7. CUSTOMER SUPPORT INFORMATION

For questions relating to damaged merchandise, defective products, incorrect items, approved refunds, replacement requests, or another matter addressed by this Return & Refund Policy, please contact our customer service team using the information provided below.

To help us respond efficiently, please include your order number and the email address associated with the purchase whenever your inquiry concerns an existing order.

Brand: Dalmualdrin

Operating Company:
HONGKONG WIT MORE LIMITED

Website:
www.dalmualdrin.com

Email:
support@dalmualdrin.com

Phone:
+1(814)888-4702

Business Address:
HONGKONG WIT MORE LIMITED
FLAT 721, 7/F, LIVEN HOUSE
NO 61-63 KING YIP STREET
KWUN TONG, HONG KONG