Shipping policy

DALMUALDRIN SHIPPING & CUSTOMER SERVICE POLICY

Last Updated: August 19, 2026

Thank you for shopping with Dalmualdrin.

This Shipping & Customer Service Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as the procedures that may apply to delivery delays, split shipments, order corrections, failed deliveries, lost parcels, and other shipping-related matters.

We aim to provide customers with clear information about what to expect from the time an order is placed until the shipment reaches its destination.

1. ORDER PROCESSING AND PREPARATION

After an order has been successfully submitted, our fulfillment team begins preparing the purchase for shipment.

Most orders require up to 3 business days for activities such as:

  • Payment or order verification;

  • Product preparation;

  • Packing; and

  • Transfer to the applicable carrier or logistics provider.

Orders submitted on weekends will generally begin processing on the following Monday or on the next available business day.

2. STANDARD SHIPPING FEE AND DELIVERY ESTIMATE

For standard international delivery, transit time is generally estimated at approximately 10–20 business days after dispatch.

Unless a different rate appears during checkout or a promotional offer provides alternative shipping terms, Dalmualdrin applies a standard shipping charge of $5.99 USD per order.

Any delivery timeframe provided by Dalmualdrin is an estimate only and should not be considered a guaranteed arrival date.

3. EVENTS THAT MAY DELAY DELIVERY

Once a parcel has been accepted into the shipping carrier's network, certain circumstances beyond our reasonable control may affect the expected transit period.

Possible causes of delay may include:

  • Customs inspection or import processing;

  • Disruptions affecting transportation networks;

  • Unusually high carrier or seasonal shipping volume;

  • Severe or unexpected weather;

  • Delays within local courier or postal systems; or

  • Other circumstances outside Dalmualdrin's reasonable control.

Where such situations occur, additional transit time may be required before the parcel reaches its destination.

4. SHIPMENT CONFIRMATION AND TRACKING

When your order leaves the relevant fulfillment location, Dalmualdrin will normally send a Shipping Confirmation email containing the available tracking information.

Shipment progress may be checked through an international parcel tracking platform such as:

www.17track.net

Please note that a newly issued tracking number may not display activity immediately.

Depending on the carrier and shipping route, several days may pass before the first scan, transit movement, or other tracking update appears in the system.

5. ORDERS SHIPPED IN MULTIPLE PACKAGES

A purchase containing several items may occasionally be divided into two or more separate shipments.

This may happen when products are stored at different fulfillment facilities or when shipping products separately helps part of an order reach the customer sooner.

In these situations:

  • Individual items may arrive on different dates;

  • Multiple parcels may be used for one order; and

  • Each package may have a different tracking number.

Receiving only one package from a multi-item order does not automatically mean that the remaining merchandise is missing or lost.

6. REQUESTING CHANGES AFTER CHECKOUT

If you notice an error or need to request a change after completing your order, please contact our customer service team as soon as possible.

Requests concerning the following details should be submitted within 12 hours of placing the order:

  • Shipping or delivery address;

  • Product size;

  • Product color;

  • Quantity ordered; or

  • Other relevant purchase information.

Send your request to:

support@dalmualdrin.com

Please include:

  • Your Order Number, for example 071SHOP-123331;

  • The email address used during checkout; and

  • A clear explanation of the correction or change you are requesting.

We will make reasonable efforts to process eligible modifications.

However, once an order has entered fulfillment, packing, or shipment preparation, we cannot guarantee that the requested change can still be completed.

7. UNSUCCESSFUL OR INCOMPLETE DELIVERY ATTEMPTS

If a courier cannot successfully complete delivery, the carrier may leave a notice or redirect the parcel to a nearby post office, collection location, local depot, access point, or other authorized pickup facility.

Customers should first review the most recent tracking information and, where necessary, contact the applicable local carrier for further delivery or collection instructions.

Dalmualdrin is not responsible for parcels that are returned, left uncollected, or cannot be successfully delivered because:

  • An incomplete or incorrect delivery address was supplied;

  • The recipient was unavailable when attendance or signature was required;

  • The parcel was not collected before the carrier's pickup deadline; or

  • The customer did not follow the delivery, redelivery, or collection instructions required by the shipping provider.

8. TRACKING WITH NO RECENT MOVEMENT

If your shipment appears to be delayed, please review the latest tracking information before contacting customer service.

When a parcel has received a tracking event or update within the previous 7 days, it will generally still be treated as active within the carrier network.

If the tracking history shows no new movement or update for more than 7 days, please contact:

support@dalmualdrin.com

Include:

  • Your Order Number; and

  • The email address associated with the purchase.

Our support team can then review the shipping information currently available to us.

9. LOST-IN-TRANSIT PARCELS AND CONFIRMED DELIVERIES

If the applicable shipping provider formally confirms that a parcel has been lost while still in transit, Dalmualdrin will arrange a replacement shipment at no additional charge.

This protection applies only to parcels confirmed as lost before successful delivery.

It does not apply when carrier tracking records show that the package has already been marked as Delivered.

If the tracking status indicates successful delivery but you cannot locate the parcel, we recommend checking:

  • Front, rear, and side entrances;

  • Secure or designated parcel areas;

  • Neighbors;

  • Other members of your household;

  • Reception desks or concierge areas;

  • Building or property management; and

  • The local courier or delivery provider.

Dalmualdrin's lost-in-transit replacement coverage does not extend to parcels that are misplaced, lost, or stolen after the carrier has recorded successful delivery.

10. INTERNATIONAL SHIPPING AND FULFILLMENT NETWORK

Dalmualdrin offers delivery to customers worldwide.

In limited cases, a particular destination, country, region, or delivery area may not be serviceable.

If a destination-related restriction affects your order, we will make reasonable efforts to contact you.

Depending on inventory, logistics requirements, product availability, and delivery destination, merchandise may be dispatched from warehouses, fulfillment centers, distribution facilities, or approved partners located in regions including:

  • The United States;

  • Canada;

  • Australia;

  • The European Union; or

  • Other jurisdictions used by our manufacturing, logistics, or fulfillment partners.

Some merchandise may also be shipped directly by selected manufacturers where this supports availability, fulfillment efficiency, product quality, or competitive pricing.

11. IMPORTANT SHIPPING CONDITIONS

Please review the following shipping conditions before submitting an order.

Estimated Delivery Times

All order-processing and transit timeframes provided by Dalmualdrin are estimates.

A specific arrival date cannot be guaranteed when delivery is affected by customs activity, carrier operations, weather, transportation interruptions, or other circumstances outside our reasonable control.

Import Taxes, Customs Duties, and Related Fees

Unless Dalmualdrin clearly states otherwise, any customs duty, import tax, brokerage cost, handling charge, clearance fee, or similar expense imposed by the destination country, customs authority, or another local authority remains the customer's responsibility.

These amounts are separate from the merchandise price and the standard Dalmualdrin shipping charge.

Customer Responsibility for Shipping Information

Customers are responsible for providing a complete, valid, and accurate shipping address when submitting an order.

Dalmualdrin cannot accept responsibility for a parcel that is delayed, returned, incorrectly delivered, or lost because the customer supplied inaccurate, incomplete, or invalid delivery information.

Packages Marked as Delivered

Once the applicable carrier records a shipment as successfully delivered to the address associated with the order, Dalmualdrin's delivery obligation for that parcel will be considered fulfilled.

Any theft, disappearance, misplacement, or loss occurring after confirmed carrier delivery is not covered by this Shipping Policy.

12. SHIPPING SUPPORT AND CONTACT INFORMATION

If you need assistance concerning delivery status, shipment tracking, an existing order, delayed movement, or another issue addressed in this Shipping & Customer Service Policy, please contact our customer service team.

To help us locate your purchase more efficiently, please include your Order Number and the email address used at checkout whenever possible.

Brand:
Dalmualdrin

Operating Company:
HONGKONG WIT MORE LIMITED

Website:
www.dalmualdrin.com

Email:
support@dalmualdrin.com

Phone:
+1(814)888-4702

Business Address:
HONGKONG WIT MORE LIMITED
FLAT 721, 7/F, LIVEN HOUSE
NO 61-63 KING YIP STREET
KWUN TONG, HONG KONG